Privacy Policy

Last updated: December 19, 2025

1. Introduction

dbTAGS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at app.dbtags.com and our website at dbtags.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Organization information (company name, team members)
  • Payment information (processed securely through Stripe)
  • Content you create (labels, items, print profiles)
  • Support communications

2.2 Automatically Collected Information

  • Usage data (features used, time spent)
  • Device information (browser type, operating system)
  • IP address and location data
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and maintain our service
  • To process payments and manage subscriptions
  • To notify you about changes to our service
  • To provide customer support
  • To gather analysis and improve our service
  • To monitor usage and detect technical issues
  • To send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With third-party services that help us operate (e.g., Stripe for payments, Supabase for hosting)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (SSL/TLS) and at rest
  • Row-level security (RLS) for database access
  • Regular security audits and updates
  • Access controls and authentication
  • Secure cloud infrastructure (Supabase, Vercel)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restrict Processing: Request limitation of data processing
  • Data Portability: Request transfer of your data
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@dbtags.com.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) applies to your data.

8.1 Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent (e.g., marketing emails)
  • Contract Performance: To provide the service you've subscribed to
  • Legitimate Interests: To improve our service and prevent fraud
  • Legal Obligations: To comply with applicable laws

8.2 Data Subject Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data (Article 15)
  • Rectify inaccurate data (Article 16)
  • Erase your data ("right to be forgotten") (Article 17)
  • Restrict processing (Article 18)
  • Data portability (Article 20)
  • Object to processing (Article 21)
  • Lodge a complaint with a supervisory authority

8.3 Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) with our service providers.

8.4 Data Protection Officer

For GDPR-related inquiries, please contact our Data Protection Officer at dpo@dbtags.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze usage patterns
  • Improve our service
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

Types of cookies we use:

  • Essential: Required for the service to function
  • Analytics: Help us understand how users interact with our service
  • Functional: Remember your preferences and settings

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@dbtags.com
Support: support@dbtags.com
Data Protection Officer: dpo@dbtags.com

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