Contact Us
Have questions about dbTAGS? We're here to help. Reach out through any of the channels below.
Email Support
Best for general inquiries and detailed questions.
support@dbtags.comResponse time: Within 24 hours
In-App Support
Fastest response via our built-in help widget.
Open dbTAGS AppClick the help beacon in the app
Specific Inquiries
Sales & Pricing
sales@dbtags.comTechnical Support
support@dbtags.comPrivacy & GDPR
dpo@dbtags.comBilling Issues
billing@dbtags.comPartnerships
partners@dbtags.comPress & Media
press@dbtags.comFrequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page or go to Settings > Account in the app.
How do I upgrade my plan?
Go to Settings > Subscription in the app, or visit our pricing page.
Can I cancel my subscription?
Yes, you can cancel anytime from Settings > Subscription. Your access continues until the end of your billing period.
How do I export my data?
Use the CSV Export feature in the Items table, or contact support for a full data export.
Our Response Commitment
12h
Business Plan Support
24h
Pro Plan Support
48h
Starter Plan Support
Business hours: Monday - Friday, 9am - 6pm CET